I just got a big fat bill from my doctor's office, which I was not happy about. So I call the billing department and get put on hold. Was it hold music? Nope. Was it dead silence? Uh uh. I could hear everything they were saying, but they couldn't hear me. They were on hold but I wasn't. Does that make sense? I could hear loud breathing, sighing, and chatter about some other patient. Someone eventually turned the hold music on, but come on... that's just weird and what about patient privacy???
And of course I must post an adorable picture of a puppy. Why? Because... could you ever look at a puppy and still be mad? I think not. Have a great weekend everyone!!!